Talk to your users.
Test your products.
Get direct feedback.

Usability tests, open sessions, user talks and more -we’re here to make it happen

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User Feedback Lab

We’re dedicated to helping teams across Wix meet their users

We’re here to bridge the gap between our own people and our users: to create meaningful user interactions to ensure product-market fit.

Our goal is clear: making sure any employee is able to have any kind of user interaction with any targeted user - anytime, anywhere.

Our Services

We have a tailor-made service for each team that collaborates with us, including:

Usability Sessions

Test live products, prototypes, Beta versions, etc.

User Talk

Talk with users about their thoughts. pains and discuss the new features, etc.

1:1

meet users via your own booking website

How does it work?

01

We have a short meeting with you to understand who your users are, what’s being tested, when we’ll test it and how.

02

We take care of the entire process - targeting, invitations, compensation, recording, post-session support and everything else - so you can focus on your product.

03

We’ll book time for you & your team with users - all you have to do is show up.

I want to start the process

Our Articles

Google Meet Guide

Here is a quick guide to recording meetings on Google Meet Click on the 3 dots and select “manage recording” If you want captions, select...

Set Up A Booking Website

In this guide, you will learn how to set up your booking website for user feedback.

How to open a usability session - Moderator script

Moderation is crucial for the success of your research, so having a solid script will benefit both you and the user. Introduction: Hi...

Invitation templates that works for us

In this article, we'll share our best practices after sending more than 100K invitation emails When inviting users to feedback sessions,...

Everything you need to know on user queries and targeting

This short article will guide you along the way as you create your query for user research

Set Up Your Zoom Account

This 5 minutes guide will guide you set up your Zoom account for User Feedback First of all, if you don’t have a premium account for...

Have questions on the process?
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For any questions or help please contact us.

Talk to your users. Test your products. Get direct feedback.