How to open a usability session - Moderator script
- Mar 14, 2022
- 2 min read
Updated: Jan 8
Moderation is crucial for the success of your research, so having a solid script will benefit both you and the user.
Introduction:
Hi <Name>
My name is <Name> and I’m a <role> in the <company> team in Wix.
Thank you for taking the time to help us out with this feedback session.
It should take no longer than 45/30 min.
I’m going to be walking you through this session today.
My colleagues are observing as well, and they might have questions for you at the end.
What to expect:
Today we want you to try out one of our products. We have these meetings, because getting direct feedback from real people, is the best way for us to improve our platform.
During the session I will ask you to share your screen and use one of the features we've been working on.
It’s important to remember, we are not here to test you; we’re only here to test our product. If something isn’t clear or intuitive, that’s on us. So just go about it as if you’re at home or in your office.
It’s very important for us to understand what you’re experiencing. Though it might not feel natural, try to verbalize your impression of what you see. Be as descriptive as you can.
Just let us know what it is you wanted to do and what you expected to happen.
Please think out loud and voice your thoughts.
I won’t be able to answer questions during the session.After the session, I’ll be sure to answer any questions you might have.Also, we may ask you some questions to make sure we understand what you’re experiencing.
General Questions:
Tell us a bit about your business a few words
Do you work alone/team
Add product related questions
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